Technology Implementation

Implementation = Installation + Change Management

How well you integrate new technology into your business will have a dramatic impact on whether or not you get full value from your investments. Successful technology implementations require two critical elements. The first element is the nuts and bolts of the installation, and the second element is managing the changes brought on by new hardware or software.


Over the years, our technology implementation team has implemented thousands of technology projects for hundreds of clients. Each project we work on adds to our collective knowledge and provides us with information we use to improve our installation methodology. The following is an overview of our installation methodology.

  • Make sure all involved in the project understand the expected outcomes
  • Understand the interrelationship between the new technology and existing technology
  • Develop an installation plan that will be as seamless as possible for your business
  • Installation of the new hardware and software
  • Configuration of new hardware and software
  • Test to make sure everything is working as designed

Change Management

To stay competitive, your business must embrace new technology. Unfortunately, due to the changes brought about by new technology, people experience varying degrees of stress. Tom Hopkins’s captured this concept beautifully when he said, “the price of progress is the pain of change.”

At Flexible System, our Technology Advisors witness many situations where progress is put on hold because people are fearful of change. So, we hired an industrial psychologist to help us understand how we could reduce the pain and fear associated with new technology. What we learned transformed our approach to how we implement technology.

The bottom line is that stress is brought about because people are moving away from something they are familiar with to something they are unfamiliar with. In other words, people don’t like change because they are comfortable with the status quo.

The root cause of this phenomenon is elegantly explained by Martin Broadwell’s competence matrix. The competence matrix teaches us that there are four distinct stages of learning: unconscious incompetence, conscious incompetence, conscious competence, and unconscious competence. As an individual becomes aware of the fact that they are or may be incompetent at doing something, they experience a great deal of stress. Fortunately, their stress will diminish as conscious competence is achieved and will be eliminated when they attain unconscious competence.

At Flexible Systems, we’ve made Broadwell’s competence matrix one of the cornerstones of how we train our employees. Our understanding of this concept is embedded in our implementation and support teams. That’s why we focus our efforts on helping you and your staff navigate the transition from conscious incompetence to conscious competence.